Frequently Asked Questions
Find answers to the most frequently asked questions here
FAQ — Help
How do I create an account on Zaply.me?+
Go to the registration page and fill in the form, or use Google login. After registration you will go through a short onboarding that helps set up your first project.
How does automatic review replying work?+
The system analyzes the review content and creates a suitable, polite reply that you can publish on your Google Business profile.
Can I improve existing review responses?+
Yes, you can edit the generated text before publishing and adapt it to your style.
Will the system help me handle negative reviews?+
Yes, the tool suggests a response that soothes the situation and shows a professional approach to the customer.
Can I generate more than one version of a response?+
Yes, the system can prepare several reply variants, and you choose the one that best fits your brand and situation.
How do I publish posts and use the AI generator?+
In the Posts section the system creates ready-made AI content that you can edit and publish on Google, Facebook, and Instagram.
Do I need to connect a Facebook or Instagram account to publish posts?+
Yes, to send posts to these channels you must connect the respective accounts; without this you can create content, but you will not be able to publish it automatically.
How does competitor comparison work?+
The app finds the nearest competing Google profiles based on your location and allows you to compare them with your own profile. You can go to a detailed comparison of one of the results.
What does the competitor limit mean?+
The limit specifies how many closest businesses will be shown in the results. You can choose a smaller or larger number to tailor the analysis to your needs.
What does the Google profile audit check?+
The audit evaluates public information from your Google Maps profile, such as business details, photos, categories, opening hours, and description quality. It shows strengths, issues, and priority fixes.
Does the audit require connecting to Google Business?+
No, the audit works based on a Google Maps profile link and does not require additional Google Business authorization.
How quickly will I get audit results?+
Results appear during the analysis, usually within a few seconds after starting the audit.