TERMS OF SERVICE OF ZAPLY.ME

§ 1. General provisions

1. These Terms (hereinafter: "Terms") set out the rules and conditions for using the "Zaply.me" application (hereinafter: "Application") and the services provided by the Service Provider.

2. The Application is used for managing business listings and online reputation, automating content publishing, and conducting SEO audits; it is intended for both businesses and consumers.

3. The Terms are the regulations referred to in Article 8 of the Act of 18 July 2002 on the provision of electronic services.

4. The service provider is jdg. piotrfeder.pl - Piotr Feder, Tax ID: 8381776640, hereinafter: "Service Provider".

5. Contact with the Service Provider is possible via: - e-mail: piotr.feder@piotrfeder.pl - phone: +48 799-228-306

6. In accordance with the Digital Services Act (DSA), the Service Provider has designated a contact point for direct communication regarding matters covered by the DSA, available at: rodo@zaply.me.

7. Before starting to use the Application, the Service Recipient is obliged to read the Terms and the Privacy Policy.

§ 2. Definitions

1. Price List – information about current service prices, subscription periods and Free Plan limits, available in the Application interface or on the website.

2. Consumer – a natural person concluding a legal transaction with the Service Provider not directly related to their business or professional activity.

3. Account – the panel in the Application's information system that allows the Service Recipient to use its functionalities.

4. Non-conformity – the non-conformity of the digital service with the Agreement within the meaning of Article 43k of the Consumer Rights Act.

5. Trial Period – a period of 14 days from the date of registration during which the Service Recipient is entitled to use the full functionality of the Services free of charge.

6. Subscription Period – the period (miesięczny) for which the Service Provider provides the paid Service to the Service Recipient.

7. Subscription Fee – the fee paid in advance for the paid Subscription Period in accordance with the Price List.

8. Review – a description of the Service Recipient's experience with using the Application.

9. Free Plan – a service variant with limited functionality, activated automatically after the Trial Period ends unless the Service Recipient purchases a paid Service.

10. Service Recipient Content – all data, post content, graphics and information entered by the Service Recipient into the Account.

11. Agreement – the agreement for the provision of the digital service under which the Service Provider provides the Service (paid or free).

12. Service – the digital service consisting of enabling the use of Zaply.me functionalities.

13. Service Recipient – the client (Business or Consumer) using the Application.

14. Consumer Rights Act – the Act of 30 May 2014 on consumer rights.

§ 3. Technical requirements and security

1. To use the Application, the following are required: internet connection, a device with an up-to-date web browser, and an active e-mail address.

2. It is prohibited to use viruses, bots or automation scripts that are not part of the official Application interface.

3. The Service Provider uses SSL encryption and advanced encryption of selected database fields (AES-256-GCM) to protect sensitive data.

4. The Service Recipient is obliged to keep Account access data confidential. The Service Provider is not responsible for consequences of disclosing these credentials to third parties by the Service Recipient.

5. The Service Recipient is obliged to provide accurate and up-to-date information.

6. The Application may use the Facebook Pixel (Meta Pixel) for analytics and marketing purposes only after obtaining the user's appropriate consent for marketing cookies; consent preferences can be changed at any time via the cookie management mechanism.

§ 4. Agreement for the provision of the Service

1. The Agreement is concluded when the Service Recipient confirms registration of the Account.

2. Registration is completed by filling in the form, accepting the Terms and providing listing data.

3. For the first 14 days from conclusion of the Agreement (Trial Period) the Service Recipient uses the Service free of charge with full functionality.

4. After the Trial Period the Agreement is converted into an Agreement for provision of the Service under the Free Plan, unless the Service Recipient purchases a subscription.

5. Purchase of a paid Service is made by selecting a plan in the Price List and making payment.

6. The Service Recipient may terminate the Agreement at any time by deleting the Account or sending an appropriate statement by e-mail.

7. The Service Provider cannot guarantee that services available during the Trial Period will fully match the services of the Paid Plan.

§ 5. Fees and billing

1. Prices in the Price List are gross prices.

2. Payments are processed via the Stripe system.

3. The Service Recipient may choose a subscription model (automatic monthly renewal) or a one-time payment (access for 1 month without automatic renewal).

4. In the subscription model, Stripe automatically charges the fee for the next Subscription Period unless the Service Recipient cancels the subscription before the end of the current period.

5. Failure to pay results in suspension of access to paid features and switching the Account to the Free Plan.

§ 6. Complaints (Consumers and Businesses with consumer rights)

1. The Service Provider is liable for Non-conformities of the Service with the Agreement discovered during its provision.

2. Complaints should be submitted by e-mail to the address indicated in § 1.

3. The Service Provider will consider the complaint within 14 days.

4. If the complaint is upheld, the Service Provider will bring the Service into conformity with the Agreement at its own expense.

§ 7. Complaints (Businesses)

1. In relations with Businesses (other than those with consumer rights), complaints must be filed within 30 days of discovering the irregularity.

2. The Service Provider considers the complaint within 21 days.

§ 8. Right of withdrawal from the Agreement

1. A Consumer and a Business with consumer rights may withdraw from the Agreement without giving a reason within 14 days of its conclusion.

2. The withdrawal statement may be sent electronically.

§ 9. Use of artificial intelligence (AI)

1. The Application uses Vertex AI (Google Cloud Platform) models to generate post content, responses to reviews and to perform analyses.

2. The Service Provider informs that AI-generated outputs: - may contain errors or inaccuracies and require human verification, - do not constitute legal, financial or professional advice.

3. Only content necessary to fulfill the request (e.g. post drafts) is passed to AI models.

4. The Service Provider declares that billing data (Stripe), Google Business access tokens and encrypted API keys are not passed to external AI models.

5. AI-generated content is the property of the Service Recipient to the extent permitted by law, however the Service Provider does not guarantee its uniqueness or eligibility for copyright protection.

§ 10. Liability and service levels

1. The Service Provider uses due diligence to ensure Application availability at a level of 99.5% per month.

2. The Service Provider's liability to Businesses for lost profits is excluded.

3. The Service Provider is not liable for outages resulting from force majeure (including Google or DataforSEO API failures) and for necessary maintenance works.

4. After termination of the Agreement, the Service Provider provides access to data (under the Free Plan), after which data may be permanently deleted.

5. Data and the account may be deleted if no login is recorded for 30 days.

§ 11. Intellectual property

1. The name, logo and source code of the Application are the intellectual property of the Service Provider and are legally protected.

§ 12. Final provisions

1. These Terms are effective as of 25 April 2026.

2. Polish law applies to matters not regulated herein.

3. Disputes with Businesses shall be resolved by the common court having jurisdiction over the Service Provider's registered office.

4. Users will be notified of any change to the Terms by e-mail or directly in the Zaply.me application.